All appointments are scheduled in advance. Before booking, you may review the services and professional team presented on our website. When contacting us, please briefly explain the reason for seeking support so that we can guide you towards the most appropriate service and professional. All information you share is treated professionally and confidentially.

No special preparation is required. When the reason for seeking support is related to a medical condition, previous psychological or psychiatric assessment, developmental difficulty or hospital treatment, it may be helpful to bring any relevant medical or professional documentation.

For information and appointment scheduling, the best way to contact us is by phone. We are also available via email, Viber and WhatsApp, including for clients living abroad.

During the initial contact, you may briefly explain the reason for seeking support. Based on your needs, age, preferred language, type of service and appointment availability, we will help you select an appropriate psychologist or psychotherapist.

Appointments may be scheduled from Monday to Saturday, between 10:00 a.m. and 8:00 p.m.

Psychotherapeutic support may be helpful for psychological and emotional difficulties, symptoms or diagnosed mental health disorders, stress, crisis situations, traumatic experiences, significant life changes, relationship challenges, recurring patterns of thinking and behaviour, important decisions, as well as a desire for greater self-understanding and personal development.

Seeking professional support is a responsible step in caring for your mental health.

Првата сесија е посветена на запознавање, разбирање на причината за обраќање и иницијална основна проценка на актуелните потреби и тешкотии. Клиентот добива стручна поддршка и насоки, а доколку е потребна понатамошна работа, заедно се договараат целите и динамиката на процесот.

The session takes place in a safe and confidential environment. It most commonly involves conversation and exploration of emotions, thoughts, behaviour, relationships and recurring life patterns, as well as the use of techniques tailored to the client’s needs and goals.

An individual psychological or psychotherapeutic session usually lasts between 50 and 60 minutes.

The number of sessions is individual and depends on the nature, duration and intensity of the difficulties, the agreed goals, personal resources, regular attendance, active participation and the development of the psychotherapeutic process.

The exact number of sessions cannot usually be determined at the beginning. For some concerns, one consultation may be sufficient, while more complex or long-standing difficulties generally require ongoing psychological or psychotherapeutic support. Progress and current needs are reviewed regularly with the psychologist or psychotherapist.

Psychotherapy is a professional approach whose effectiveness is supported by scientific research. Outcomes depend on several factors, including the nature of the difficulties, the client’s motivation and active participation, continuity of the process and the quality of the psychotherapeutic relationship.

Yes. Confidentiality and adherence to professional ethics are fundamental to our work. The client’s identity, personal information and everything shared during the sessions are treated as professionally confidential.

Exceptions apply only in circumstances defined by law and professional ethics, particularly when there is a serious and immediate risk to the life or safety of the client or another person.

No. A previous diagnosis is not required to begin psychological counselling or psychotherapy. The reason for seeking support, current difficulties and goals are explored during the initial sessions.

At NEOCORTEX, we work with children, adolescents and adults, as well as couples, families and groups. The approach is tailored to the client’s age, developmental needs and specific reason for seeking support.

Through NEOCORTEX Corporate, we also deliver training programmes, workshops, team-building activities and development programmes for companies and organisations.

Yes. The approach is tailored to the child’s age, developmental needs and reason for seeking support. For minors, the first appointment is generally conducted with a parent or legal guardian. Further sessions may be conducted with the child, the parents or in a combined format. Parents receive guidance regarding the process, while respecting confidentiality, the child’s developmental stage and their best interests.

Yes. Online psychotherapy and counselling are effective and are conducted via video call. They are available to adolescents, adults, couples and families living in North Macedonia or abroad.

Sessions are available in Macedonian and English, while some members of our team also provide services in Albanian.

Yes. A sense of trust, safety and suitability within the professional relationship is important to the process. When a client feels that a different approach or professional may be more appropriate, this can be discussed openly and, where suitable, the process may continue with another psychologist or psychotherapist from our team.

Yes. When appropriate and with the client’s consent, we support collaboration with a general practitioner, psychiatrist or another healthcare professional to provide more comprehensive and coordinated care.

No. Psychologists and psychotherapists do not prescribe medication.

When a need for psychiatric assessment or pharmacotherapy is identified during assessment or treatment, the client may be referred to a specialist psychiatrist. Psychotherapy and medication, when indicated, may be provided in parallel.

As a general rule, NEOCORTEX does not issue psychological reports, professional opinions, assessments, recommendations or other documentation for institutions or third parties based solely on psychological counselling, psychoeducation or psychotherapy sessions, unless this is legally required or agreed in advance as a separate service.

As a separately arranged service, the Centre issues confirmation of completed psychological counselling within a procedure involving allogeneic medically assisted reproduction.

To cancel or reschedule an appointment, please notify us at least 24 hours in advance. Late cancellation or failure to attend a previously confirmed appointment without a valid reason may be subject to a fee, in accordance with the terms agreed in advance.

Services provided by the Centre are private and are not covered by the Health Insurance Fund. The payment method and timing are agreed when the appointment is scheduled. Payment may be made in cash or by bank transfer against an invoice. Online sessions must be paid no later than one day before the scheduled appointment, and proof of payment should be sent to the professional with whom the session has been booked.

NEOCORTEX is not an emergency intervention service. In cases of immediate danger, a serious medical or psychological crisis, or a risk to your own life or the life of another person, please contact emergency medical services or the nearest appropriate healthcare institution immediately.